Customer Support & FAQs

Mariner Sails is dedicated to providing you with the best service possible. If you need more information or have additional questions, please contact our staff of watersport specialists.

Hours: (All Times are in Central Time)
9am-6pm Mon - Fri and 10am-4pm Saturdays. Closed Sundays.

Questions:
If you need help or have any other questions concerning your orders, please call: 972.241.1498 or 800.536.9463.

 

Email Us:

General Store Information: info@mariner-sails.com

Order Questions: orders@mariner-sails.com

Dealer Service: dealerservice@berleyproamerica.com

BerleyPro Questions: info@berleyproamerica.com

1 FAQs
1.1 Our Website Accuracy and Pricing Policy:

It is our goal to keep this site and its contents as up to date as possible, but in our world of constantly changing technology and information it is inevitable that products, availability and pricing may change without notice. In the event you have ordered something that is not available or pricing or freight costs have changed, we will contact you with the product, availability, price or freight update before we fill your order to allow you to alter your order as you choose.

1.2 What credit cards do you accept?

We accept Mastercard, Visa, and Discover cards. All transactions are processed in $ USD (US Dollars).

1.3 Can I add to my order after it has been placed?

Yes, you can add to an order up until the time it is shipped and no longer in our possession.

1.4 Can I cancel an order after it has been placed?

Yes, you can cancel any order or part of any order up until the time it is shipped and no longer in our possession.

1.5 What method of shipping do you use?

Our preferred methods of shipping are USPS Priority Mail, FedEx, and UPS. They give excellent service, are extremely reliable and very reasonable priced. Kayaks, boats, and trailers require special handling and ship via the most efficient common carrier we can schedule to your requested destination.

1.6 How long before my order ships?

In stock and complete orders normally ship within 24 hours (excluding Sunday). In the case of out-of-stock items, we will contact you to ask how you would like for us to handle your order. Please provide us with an accurate contact number and email on your original order to avoid delays.

1.7 What if I need my order faster?

Virtually any method of shipment is available upon request for an additional cost. Just tell us your needs and we will try to accommodate them. We can ship orders via Next Day Air up until 3PM CST.

1.8 Is there a warranty on products I purchase from you?

We are authorized dealers for the items that we carry. Our products are fully covered by the manufacturer’s stated warranties and policies.

1.9 What is your return policy?

We understand that sometimes, for whatever reason, the item you needed yesterday, is no longer needed today. So for that reason, we will accept return on any item that we normally stock. Just return it to us within 30 days of your order. We can even arrange return freight for you. Just pack the item in it's original package and we'll send you a return label. Return shipping charges will be deducted from your refund.
We just require a couple of courtesies. We will not take back used, installed or tried items. Items must be resalable and in their original packaging. You do not need a return authorization, but we need to be informed via e-mail, phone or whatever so that we can expect the item and credit the correct account in a timely manner when it gets here. Please include a copy of your invoice with the return. We do reserve the right to refuse and return any items that we find to have been installed, are used, or do not meet the above return criteria. Special order items are not returnable.

1.10 What are your store hours?

We're available 9am - 6pm Monday thru Friday, and 10am - 4pm on Saturdays (CST). Call us at 800-536-9463 and you'll speak with a real person - one who sails and paddles! And we'll do everything possible to get you the right gear at the right price as soon as possible!

1.11 What did we leave out?

As hard as we've tried to cover everything, I'm sure there is plenty we've left out. If there is something you need and don't see it here, just ask. We're always just a click away. We look forward to hearing from you.  If you have any questions please email us: contact@mariner-sails.com

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